In the present general terms and conditions "we", the "service provider" shall mean Team holiday (UAB "Verslo langas"), "you" the "client" shall mean the person, who orders a service in his/her name (Making reservation), and “group" shall mean all persons travelling with the client. The client shall be responsible for the actions of his group and all contacts and discussions shall be conducted between the service provider and the client. After making a reservation the client shall agree with the present "general terms and conditions" and shall accept the obligation to pay the service provider for all ordered services.
Booking: You can choose the desired services, change the already compiled packages or completely refuse the services specified in our packages, correct them, and ask for our advice. And only after you are absolutely happy with your planned free time, will you order the services: by Internet, fax, or telephone. Upon receiving your order and checking the availability of the selected services (if your requirements can be met and to check availability), we shall send you your order confirmation.
In order for us to provide you with the highest level of service, and as we have to book the service selected by you, a deposit of 40€ per person plus the cost of any required insurance is payable immediately upon confirmation of booking. On receiving confirmation of your booking, you must also complete and return a signed invoice/ booking form by fax or registered letter. If we do not receive the completed and signed booking form within 5 working days, we reserve the right to cancel your reservation.
Supplier terms and availability: In extremely rare cases when our suppliers cancel a confirmed order or orders, we make all reasonable efforts to ensure that these changes affect your holiday as little as possible. Provided we fail to find a suitable alternative to the services cancelled by the supplier, we shall refund the amount paid for the cancelled services.
Sometimes orders may be cancelled due to "Force Majeure" circumstances (e.g.: wars, mutinies, riots, floods, fires, earthquakes and similar reasons), which cannot be foreseen and are beyond the control of the service provider. Losses incurred by the client due to such circumstances shall not be compensated by the service provider.
Price: We hope that the prices of services will not change after you confirm your order. However, in certain circumstances changes of prices are inevitable. If changes to the price significantly increase the cost of your holiday, we will inform you about it in writing (by e-mail, fax) not earlier than 28 (twenty eight) days prior to arrival. In such cases you have the right to cancel your order fully or in part within 7 (seven) working days from the written notice about changes to the price. The service provider shall be informed about the cancelled order in writing (by e-mail, fax). If you do not cancel your order upon receiving a notice about changes to the price, we presume that you agree to cover the difference in prices.
Insurance, health and safety: we pay great attention to the health and safety of our guests; therefore you may have to sign insurance agreements before using certain services. Some service may also have age, height, weight or other special limitations, so if you know that there will be persons in your group who do not meet the requirements of the ordered service, you must inform the service provider when making your reservations.
Behaviour: Each and every client shall preserve environment, inventory and other people around. All service providers or accommodating establishments shall have the right to terminate the provision of service or accommodation due to unacceptable behaviour, vandalism or violence from a client. In such a case the service provider shall not compensate losses related to termination of service.
Weather dependant Activities: Certain services (ballooning, stunts, paragliding, as well as other air entertainment), are dependent on weather conditions. In unsuitable weather conditions that may endanger a client’s safety, the above mentioned air entertainment will not take place. In such cases the service provider shall offer alternatives for the cancelled entertainment. If the service provider is unable to offer alternatives, the client shall have the right to recover the money paid for this entertainment.
Our website: All information on our website (www.teamholiday.co.uk) is carefully selected and checked. The service provider shall reserve the right to change the information, prices of services or services themselves provided on the website until the client makes a reservation and receives a confirmation from the service provider. The service provider shall inform the client about made or planned changes before confirmation of reservation.
Complaints: If a client is not satisfied with the service of our suppliers or the quality of the provided services during his/her holiday, he/she shall immediately inform the service provider by telephone in order for the problem to be solved at once. If the client remains dissatisfied, he/she should send a written complaint to the service provider within 28 (twenty eight) days from return (by e-mail, fax or post).
Our Responsibilities: The service provider shall be fully responsible for the actions of employees and suppliers and in case of serious loss incurred by the client due to their fault, the service provider will compensate them.
We shall be responsible in case the client suffers serious injures or health trouble while using the services of the service provider due to negligence of our employees or suppliers. The service provider shall not be responsible for losses to the client that were incurred due to his/her negligence or/and for the injuries to the client due to his/her fault or the fault of third persons to whom the service provider is not related.
Passports, visas and health requirements: onsible in case the client suffers serious injures or health trouble while using the services of the service provider due to negligence of our employees or It is your responsibility to have a valid passport and entry visa if necessary, which must be valid for 6 months beyond your date of return to your home country. We also recommend that you get a copy of the Department of Health leaflet 'Health Advice for Travellers' and also check with your doctor. Visa requirements for non-British citizens may differ and it is your responsibility to contact the relevant consulate before booking. We cannot accept liability or offer refunds for customers who cannot travel because they do not hold the correct documentation.
General: The present general terms and conditions are compiled for your holidays to run smoothly and efficiently. The general terms and conditions were prepared under the laws of the Republic of Lithuania and all disputes shall be solved by negotiations, in case of failure to reach an agreement the dispute shall be solved in the court of the Republic of Lithuania under the procedure established by the laws of the Republic of Lithuania.
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